I go by CubanRefugee. Yes, I am Cuban. No, I’m not really from Cuba. I’m in my late 20s, and I have worked jobs that not everyone could handle. I… was a Phone Jockey. I’ve done call center work for about ten years now, and for some reason, no matter how much I may disliked it at times, I kept going back to it.
Was it the money? Hardly. The benefits? Maybe a bit. The fame and fortune? Yeah, dream on. I honestly don’t know what it was. Maybe the fact that it was easy work to get, and I’m good at it. It takes a thick skin though, and sometimes my skin has patches that are a bit more vulnerable, and thus, because of that, this blog was created.
I previously worked at Wachovia – Wells Fargo Bank as a front line customer service rep, and it was utter hell after the first year. Why after the first year, you ask? Because it takes about a year for most folks to get burned out on that kind of work. I was there exactly 3 years and 2 weeks, and on October 3rd, I woke up late one morning, and came to the realization that I had truly had enough. It was 3 years where all the people around me watched me turn into a bitter, sarcastic, and cynical shadow of my former self.
I’ve moved on to bigger and better things since then, working a job I truly enjoy back in IT where I belong, and now I’m happy once again. I’ll still blog, but being that I’m happy (and it’s also against the law for me to give specifics about work), the posts probably won’t be work related.